If you believe you have been charged but can’t find the order under your Account, please contact us. You can contact us via any of these methods:
Email us at hello@loco.direct
Click on the ‘live chat’ icon on the bottom left hand corner of our website
Facebook Messenger
Whatsapp us at +6012 350 3385

We would need the following information from you when you contact us:
Date you check out your shopping cart
Your mode of payment
Value charged to your card
Your name and contact details.
The order number (Which you can find under “My Accounts” > “My Orders”)
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