1) Inform our team about this via:
Email us at hello@loco.direct
Click on the ‘live chat’ icon on the bottom right hand corner of our website
Facebook Messenger
Whatsapp us at +6012 350 3385

2) Tell us:
Your order number
Which is the item(s) that are damaged/ expired (barcode of the wrong item)
Quantity of the damaged/ expired items

3) Time frame:
Within 2 days of receiving the orders you have to inform us about the damaged/ expired item(s)
Mail the damaged/ expired item(s) back to us, within 3 working days
Once we received your returned items, we will look into it and within 5 working days, we would confirm whether your request is accepted or not. You will be notify either via a Whatsapp message or an email.

The following options would then be presented to you:
Replace the damaged/ expired products (We will bear the delivery charges)
Refund


All Return/ Refund request is treated on a case-by-case basis and is subjected to our Return/Refund policy, which you can read about here.
Was this article helpful?
Cancel
Thank you!