1) Inform our team about this via:
Email us at hello@loco.direct
Click on the ‘live chat’ icon on the bottom left hand corner of our website
Facebook Messenger
Whatsapp us at +6012 350 3385

2) Tell us:
Your order number
What is the item you have ordered and the wrong item sent (barcode of the wrong item)
Quantity of the wrong item received

3) Time frame:
Within 2 days of receiving the orders you have to inform us about the wrong item
Mail the wrong items back to us, within 3 working days
Once we received your returned items, we will look into it and within 5 working days, we would confirm whether your request is accepted or not. You will be notify either via a Whatsapp message or an email.

The following options would then be presented to you:
Send the missing items to you (We will bear the delivery charges)
Refund

All Return/ Refund request is treated on a case-by-case basis and is subjected to our Return/Refund policy, which you can read about here.
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