We assess each return request on a case-by-case basis.
If you would like to return any products, please contact our team directly to initiate the request process. Please contact us within 2 days of receiving your package

You can contact us via:
Email us at hello@loco.direct
Click on the ‘Live Chat’ button on the bottom left hand corner of our website
Facebook Messenger
Whatsapp us at +6012 350 3385

Please tell us:
Your order number
Order date
Products you wish to return and the quantity
Reasons for returning

You will then need to send the products back to us via courier services within 3 days after notifying us. Please keep in mind the following:
Returned products should be in its original condition
Return products are not used or opened

Once we received your products, we will start the assessment process. Each return is treated on a case-by-case basis. This process usually takes 5 working days.

If your return request is accepted by us, you will receive an email notification from us. We would then offer you two alternatives:
Refund
Exchange of products.
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