If your order status appears as ‘On Hold’ on your order page, this means that our system has flagged your order for additional checks. This is a standard security procedure and there is no cause for concern.
We do random checks as part of our security and process audit.

It may be possible that we need additional information from you to complete our verification checks. But if this is the case, we will get in touch via email or SMS

If the On Hold Status appears for more than 48 hours, please contact us and one of our customer service team will look into it for you.
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