Go to website
Making A Purchase
I am not being redirected to eGHL site for payment. What should I do?
If you encounter any problems with your payment, please contact our team via: Email us at firstname.lastname@example.org Click on the ‘live chat’ icon on the bottom right hand corner of our website Facebook Messenger Whatsapp us at +6012 350 3385
What happens if the product I want is out of stock?
If there are any brands or items that you are looking for on our website but find that they are out of stock, you can leave us a message via any of these avenues: Email us at email@example.com Click on the ‘live chat’ icon on the bottom left hand corner of our website Facebook Messenger Whatsapp us at +6012 350 3385 If you have already placed an order with us, but we ran out of one of the items on your orders, we will contact you via a WhatsApp message or email. We w
What if the product I want is not featured on your website?
Go to the bottom of the page and look for “Suggest Products” on the menu. You can indicate the brand or products you are looking for. If it is a suitable product to be featured on our website, we will source and hunt it down for you.
I am not able to add a selected item to my cart
You can try refreshing your browser or reload the page. If the problem persist, please contact us: Email us at firstname.lastname@example.org Click on the ‘live chat’ icon on the bottom right hand corner of our website Facebook Messenger Whatsapp us at +6012 350 3385
How do I use the ‘Quickview” function on the website?
It allows you to get a bit more information about the product (e.g. Product benefits). It also allows you to remain on your browsing page and continue shopping from where you last left off.
Can I call Loco Direct to place my orders?
We do not offer that function simply because clicking through the webpage is the most time saving and accurate way for you to order. However if you encounter any problem ordering from our website, please contact us: Email us at email@example.com Click on the ‘live chat’ icon on the bottom right hand corner of our website Facebook Messenger Whatsapp us at +6012 350 3385
How do I use the “Quick Order Form”?
The “Quick Order Form” is basically all our products listed down in an excel document. Pictures are smaller, but at one glance you get all the product information such as barcode, price and SKU/ Flavors. This form is designed with our Resellers in mind. Customers who buy our products to be sold in their own business. This forms gives them all information at one glance, allows quick order across Flavors/ SKU. We opened up the access of this form to everyone. Some prefers to look at our produc
Is there a limit to how many items I can buy?
Sometimes. So do check out the Minimum ordering quantity that is stated below each of the product.
Can you reserve the items in my shopping cart for me?
Unfortunately we do not reserve the items in your shopping cart until you complete your order and pay for it. Once you have completed your orders and have paid for it, the items are secured for you. If you leave your cart for a few hours or a day, without checking out, you might come back to find that the items that you have placed in your cart to be out of stock. We cannot reserve items simply because our sales are usually snapped up within a few hours to a few days and hence it is only fair
Did my purchase go through?
Once your payment is successful: you will receive a pop up message on your screen that confirms the success of your transaction. You will also receive an email notification. * Or you can log in to ‘My Account’ at the top of the page ‘Click on “Orders’ - Your orders will appear here if it was successful If you believe you have been charged but can’t find an order in your account, please contact us: Email us at firstname.lastname@example.org Click on the ‘live
Why is my order on hold?
If your order status appears as ‘On Hold’ on your order page, this means that our system has flagged your order for additional checks. This is a standard security procedure and there is no cause for concern. We do random checks as part of our security and process audit. It may be possible that we need additional information from you to complete our verification checks. But if this is the case, we will get in touch via email or SMS If the On Hold Status appears for more than 48 hours, please
How do I buy from Loco Direct?
Go to www.loco.direct Log in (To see the correct pricing that you are entitled to, based on the type of account you signed up with us). If you have yet to create account, you can still continue shopping at the price you see on our website. Go to ‘Shop’ on the menu bar We offer a wide selection of brands across categories from Babies and kids, to Cosmetics, Skin care, Pantry and so on. Select the product you want Indicate the quantity you wish to buy Add to “Cart” Once you a
The item I have added to my cart earlier has disappeared from my cart
Check if you are logged in: You could be seeing an empty cart because you are not logged in. This usually happens when you navigate away from our website and a timeout happened or you have logged out before checking out your cart. Once logged in, you should see your cart with items that you have previously added. If you have already checked out your cart, and a successful payment has been made, you would no longer see the items in your cart. You would see them