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How do I sign up for a Loco Direct Account / become a Loco Direct Member?
Go to www.loco.direct Click on “Create Account” on the menu bar (top right hand corner) Key in your Email address and First name Or you may choose to register with your Facebook / Twitter / Google / Linkedin Account. Click on “Register” You will receive an email confirmation of your registration. If you are a business owner and is planning to buy from us to resell in your business, please register via this link “Become a Reseller” If yo
Do I have to pay a membership fee to become a Loco Direct member?
No membership for all Account types during Loco Direct Launch.
What are the benefits of buying our office pantry supplies from you?
These are the benefits you will be entitled to: 1. Employee Benefit Program Your employees get a 10% discount for their own personal purchase Free delivery for your employees’ personal purchase (if it is also sent to your office) * Company can transfer its Reward Points to any employee it wish to reward.
Do I have to register as Loco Direct Member before I can start shopping?
No. You can shopping right away. But do note that some of our members enjoy certain privileges and additional discount. So it is best to register as a member so that you get to log in and see these additional rewards and discounts that you will be entitled to as member. However, if you wish to continue shopping as a guest, you may do so. Upon check out, you will be prompted to register your details such as the delivery addresses, name, email etc and that allows you to become a member automa
If I am buying for my office pantry use, where do I sign up?
If you are purchasing on behalf of your company, please go to “Loco Direct For Business” at the top menu bar. Sign up through that link to see the special discounts you would enjoy. Once you have successfully created an account, you will receive an email notification.
What are the different tiers of Loco Direct Membership?
Ordinary Account: ____ Registration is free Normal discount * Enjoy the normal promotion that we hold every month Plus Account: Pay a yearly membership fee of RM150 Additional Discounts on top of the normal promotion and items Flash Sales priority Earn Reward Points Special Note: For the launch period of Loco Direct, Plus membership is given out to anyone who signs up with us. No purchase is required. And it’s a fre
What if I am buying to resell in my business? How do I sign up with Loco Direct?
If you are buying our products to resell in your retail business, please go to “Become a Reseller” at the top menu bar. Fill in the information required and click “Register” It would take our team 2 working days to process your registration. You will receive notification of your account registration approval by email. Once your status is approved, you will then be able to log into Loco Direct’s website as a reseller. Please login with your username
I forgot my password. What should I do?
Click on the ‘Forgot Password?” on the menu bar (top right hand side). Enter your email address. A Password reset email will be sent to your email address. It might take several minutes to show up in your inbox. Once you got the email, please click on the link to reset your password. Key in your new password Click “Save” Try logging in with your new password.
How do I know if my account was successfully created?
For all Ordinary, Plus and Business account, you will receive our confirmation note sent to your email almost immediately after you clicked ‘Register’ For ‘Reseller Account”, approval process will take 2 working days. You will receive an email from us, 2 days later, with confirmation on your account status.
I can’t find my order in my Order history. What should I do?
If you believe you have been charged but can’t find the order under your Account, please contact us. You can contact us via any of these methods: Email us at email@example.com Click on the ‘live chat’ icon on the bottom left hand corner of our website Facebook Messenger Whatsapp us at +6012 350 3385 We would need the following information from you when you contact us: Date you check out your shopping cart Your mode of payment
How do I change/ update information in my account?
Log in to your account if you have not. To “Log in”, go to “Log In” on the menu bar. Go to “My Account” on the top menu bar There is a list of information you can update: Addresses Account details Order history Refund request Points Gift card Hit the ‘SAVE’ button to save your changes You will receive an email or SMS notifying you that your account information has been updated. This is a security measure
Where can I find my order history?
Log in Go to “My Account” on the menu bar (top right hand side) Go to ‘Orders” You will find all your past and current orders there.